Ozzybet Casino — Privacy Policy

Privacy policy overview

At Ozzybet Casino, we collect information to operate the website, provide games and promotions, process payments, and communicate with you about your account. This Privacy Policy explains our practices in plain terms, including cookies, sharing, security, retention, and your rights.

Information we collect

We may collect the following categories of information when you use ozzybetcasinoau.com or interact with Ozzybet Casino support:

• Account details: name, date of birth, country of residence, email address, and phone number (if provided).

• Identity and verification data: information and documents you submit to verify your age and identity, where required.

• Transaction and payment data: deposit and withdrawal details, payment method, transaction references, and relevant financial information provided through our payment partners.

• Game activity data: game selections, session timestamps, bet amounts, winnings, and device/browser information related to play.

• Technical and device data: IP address, device identifiers, browser type, operating system, pages viewed, approximate location, and logs.

• Customer support information: messages you send to our support team and any follow-up details needed to resolve queries.

• Marketing preferences: opt-in or opt-out choices for promotional emails, SMS, and targeted offers where available.

How we use information

We use information to run the casino, meet legal and regulatory obligations, and improve the experience for players. Common uses include:

• Account management: creating your account, maintaining login security, and administering player services.

• Payments and accounting: processing deposits and withdrawals, preventing fraud, and handling billing-related issues.

• Game operations: enabling gameplay, calculating results, and managing game sessions.

• Risk, compliance, and security: conducting verification checks, monitoring for suspicious activity, and supporting responsible gambling measures.

• Customer support: responding to inquiries and troubleshooting account or payment issues.

• Service improvement: analysing usage patterns to enhance performance, user experience, and content relevance.

• Communications: sending service updates, security notices, and operational messages related to your account.

• Marketing: delivering offers and promotions you request or where permitted, based on your preferences.

Cookies and similar technologies

We use cookies and similar technologies (such as local storage and pixel tags) to operate the site and understand how you interact with it. Cookies help keep you signed in, remember preferences, measure performance, and support security.

Some cookies are essential for core functionality, while others may be used to improve experience or deliver advertising content. You can adjust your browser settings to control cookies. If you disable cookies, certain parts of the site may not function as intended.

Sharing your information

We do not sell personal information. We may share information with trusted third parties in order to provide services and support our operations. This may include:

• Payment providers: to process deposits and withdrawals and handle related payment operations.

• Game and technology providers: to deliver game content, manage gameplay, and support platform features.

• Identity and verification services: to verify age and identity where required.

• Service providers and processors: vendors that support customer support, analytics, hosting, and fraud prevention.

• Legal and compliance parties: where required by law or in response to valid requests.

• Professional advisers: such as auditors, lawyers, and consultants where necessary for compliance and risk management.

In addition, we may share aggregated or de-identified information that cannot reasonably identify you.

Data security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include encryption in transit, secure authentication practices, access controls, and monitoring.

No method of transmission over the internet is completely secure. While we work to protect your data, we cannot guarantee absolute security.

Retention of personal information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to provide services, comply with obligations, resolve disputes, and enforce agreements.

Retention periods depend on the type of data, your account status, and applicable requirements. When information is no longer needed, it is securely deleted or anonymised where possible.

Your privacy rights

Depending on your location, you may have rights regarding your personal information. These can include the right to access your data, correct inaccurate information, request deletion where applicable, object to certain processing, and withdraw marketing consent.

You may also request information about how your data is used for profiling or targeted communications, where such processing occurs. To submit a request, contact our support team using the details below.

International transfers

Information may be transferred to and processed in countries where our service providers operate. These transfers are made to support the casino platform, payments, and security measures. We take steps designed to ensure appropriate safeguards for such transfers.

Children’s privacy

Ozzybet Casino is not intended for children. We do not knowingly collect personal data from individuals under the minimum age required to gamble in their place of residence. If you believe a child has provided personal information, please contact us so we can take appropriate action.

Contact us

If you have questions about this Privacy Policy, would like to exercise privacy rights, or need help with your account data, contact Ozzybet Casino support through our website. You may include your Ozzybet Casino username and the email address associated with your account for faster assistance.

Licence reference: GLH-02A1FCE70BF2D54C.